FAQs
Your order will be delivered through a Registered Courier Service to the address provided in your order. For Cash on Delivery (COD) orders, payment will be collected in cash by the courier at the time of delivery.
Orders are typically delivered within 4–7 business days across Pakistan.
For Karachi, delivery may be completed within 2–3 business days, depending on the order location and courier availability.
During public holidays, peak seasons, or major sales events, delivery times may be slightly extended
A flat shipping fee of Rs.250 will be applied to all orders.
Domestic Shipping: Shipping costs are calculated based on the weight of your order and your shipping address. The total shipping cost will be displayed at checkout.
International Shipping: We offer international shipping to select countries. International shipping costs and delivery times will vary based on the destination. Customs duties and taxes are the responsibility of the customer and their is no COD Policy.
During checkout, you’ll see a field labeled "Discount Code". Enter your code here to apply the promised discount or credit.
Yes, we offer Check Before Payment. You may open and inspect your parcel before making the payment to ensure you have received the correct product. If there is any issue with the product, please contact our customer support team for assistance.
We do not offer cash refunds. Once an eligible returned item is received and approved after inspection, a store credit coupon equal to the eligible product value will be issued within 4 business days.
The coupon will be valid for 1 month and can be used for future purchases on the Topman Shoes online store.
Original shipping costs are non-refundable. However, if the return is due to an error on our part, such as sending the wrong item or a defective product, we will cover the return shipping cost.
Payment Method
Cash on Delivery (COD) — Available nationwide across Pakistan.
Currently, we only accept Cash on Delivery. Online card payments are not available at this time.
- Items purchased on sale or promotions are not eligible for refunds or exchanges.
- The final sale price at the time of purchase is the applicable exchange price.
- In case of returns, only online store coupons are issued for out-of-stock items (no cash refunds).
We accept international orders; however, our team will contact you after placing the order to confirm and discuss courier charges. Please note that cash on delivery is not available for international orders. You can WhatsApp or email us to discuss the advance payment procedure.
Our helpline is available from 12:00 PM to 11:00 PM, Monday to Sunday.
If all customer service lines are busy or unavailable:
- Email us at info@topmanshoes.com
- Contact us on WhatsApp at +92 370 2463989